Privacy Policy

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.houseoffarah.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing at hello@houseoffarah.com.au or click on unsubscribe in any of the email correspondence you've received from House of Farah. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinion, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

HOW DO WE COLLECT YOUR CONSENT? 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@houseoffarah.com.au

HOW DO WE COLLECT YOUR PERSONAL INFORMATION AND WHAT DO WITH IT?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Whenever you visit our website, we automatically collect some information about your interactions and/or transactions with us, and your use of our website. For example, we automatically collect your IP address, for House of Farah internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. We use this information to do internal research on your interests and to help us better understand and serve you.

When you subscribe to receive email marketing with your permission, we may send you emails about our store, new products and other updates.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

For more information, you may also want to read Shopify’s Privacy Statement (https://www.shopify.com/legal/privacy).

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at .

Cookies

Our Website uses “cookies” and files that are similar to cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardised place on your computer. No Personal Information about you is stored on the cookie. Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences.

This Privacy Policy covers the use of cookies and similar files by House of Farah only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the Website.

We may use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag, to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. House of Farah has no access to or control over cookies or action tags used by these third party companies. House of Farah does not receive any personally identifiable information collected by these advertisers using action tags or cookies nor does House of Farah share any of your personally identifiable information such as your name, phone number or address with these companies except in accordance with this House of Farah Privacy Policy.

Members of the Network Advertising Initiative (NAI) permit you to limit targeted advertising from them by using an opt-out tool available on the NAI website at http://www.networkadvertising.org/consumer/opt_out.asp

DISCLOSURE & SECURITY OF PERSONAL INFORMATION 

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we will retain your personal information for a minimum of 7 years after our last interaction.

We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, Secure Socket Layer (SSL) technology is used to encrypt your credit card information when you purchase products via our website.

In the event of a data breach that may affect your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

Access to your Personal Information

You have the right to request access to the personal information we hold about you, to request corrections to that information, and in certain circumstances, to request its deletion. To exercise these rights, please contact us at hello@houseoffarah.com.au.

House of Farah will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

CHANGES TO THIS PRIVACY POLICY